We strive to provide you with the best products and services. However, if you need to return a product, we’re here to help.
1. Eligibility for Returns
Non-defective products must be returned within 45 days of purchase. Items must be unused with the original packaging and in the same condition as you received them.
If the return is due to a defect or error on our part then products may be returned within 60 days of purchase. If you encounter any issues with your product during this period, please contact us for assistance.
2. How to Initiate a Return
To initiate a return, simply email us with your order number and reason for return. We’ll send you return instructions, including where to ship the item.
3. Return Shipping
Customers are responsible for return shipping costs. Please use a trackable shipping method to ensure the safe return of your product.
4. Refunds
Once we receive your returned item, we will inspect it and initiate a refund to your original method of payment. Please allow 7 business days for the refund to be processed.
5. Exchanges
If you wish to exchange your product for a different model, please contact us to arrange the exchange.
8. Exceptions
Our return policy does not cover damage caused by misuse, water damage, accidents, or unauthorised repairs.
We reserve the right to refuse returns that do not meet the above criteria.
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us us.