Frequently Asked Questions

Just a TrackrTek device with an active subscription to keep it connected. If your subscription has expired you are still able to login as normal and view historical data/reports. Every device includes access to our New Zealand built online tracking platform — no extra apps or hardware are required.

Tracking for each device is just $10/month when billed annually, or $15/month billed monthly.

No. There are no contracts and no lock-in periods — you can cancel your subscription for any of your devices at any time.

Our platform includes real-time tracking, historical reports, route replays including trips and stops, geofencing boundaries, alert notifications, and more. Check out the tracking platform page for more info.

Our devices utilise all three NZ mobile networks for excellent coverage – real time updates will work wherever there is 4G reception across New Zealand. If connection is lost our devices continue to record GPS data, which is uploaded to the platform as soon as reception becomes available again. Because of this only real-time updates are affected by a loss of signal and historical data/reports will function as normal.

Yes — you can preview the tracking platform any time using our online tracking demo.

It depends on the configuration, typically every 10–60 seconds while moving, and less often while stationary to save battery power. If preferred, rechargeable devices can be configured to send updates at a fixed interval.

Position history and replays are kept on the dashboard for 3 months. If you want to keep any data permanently you can export it from the portal.

Yes. You can create additional users from your account and choose which trackers each of them can see.

GPS signals do not work reliably indoors. GPS positions are accurate to within a few metres when a device is outside but when indoors accuracy is reduced.

For OBD2 devices, remove the tracker from your vehicle and plug it into the new one. It stays linked to your account so no further change is necessary.

No, you can cancel at anytime and continue tracking until the billing period ends.

Real-time GPS tracking uses cellular data to reports its location back to the platform. The subscription covers that data, app access, and the cloud storage behind your live updates and history.